OPERATIONS ADMINISTRATOR

Location: Carrboro, NC
Required Experience: 2+ years

Description:

Riithink Digital Marketing is looking for a skilled Operations Administrator with a high-level understanding of operational management and administrative duties. This candidate should have a passion for problem solving, a strong attention to detail, and must be eager to help our business succeed. Ideally, this candidate is someone who is organized and good at multitasking with the ability to craft and measure solutions to business-related problems.

The Operations Administrator provides all manner of clerical, reporting, data entry, and coordination duties, serving multiple people/personalities in a fast-paced environment with ever-changing priorities and tasks. Accuracy, organization, flexibility and a willingness to adapt to new methodologies and accept new challenges with a smile and positive attitude are key.

At Riithink, every team member has a “no task is beneath me” attitude. We all pitch in and adapt our skillsets to accommodate the business needs as a whole. The Operations Administrator would lead this charge as a unique support to every individual on our team.

RESPONSIBILITIES

• Will engage in day-to-day communication and build strong relationships using inter-personal skills to collaborate across the organization
• Will effectively, drive and manage change – able to nimbly adapt and re-prioritize
• Will work directly with the Leadership team to maintain focus on common goals and workflow
• Manage phone system and assist in client communication
• Organize all office aspects (e.g. stocking office, organizing cleaning, collect mail, manage team calendars, accommodate errands, catering, etc.)
• Attend meetings (as directed), take notes, communicate follow ups and key communications
• Proactive and strategic management of all billing. Familiarity with Quickbooks is preferred
• Book travel arrangements
• Responsible for processing business expenses
• Coordinate internal department communications and events
• Coordinate with SVP/BizDev to track and maintain a log of new and existing clientele and projects
• Take a proactive approach to industry knowledge
• Serve as a brand steward both internally and externally

REQUIREMENTS

• 2+ years of administrative or operations experience, preferably in digital marketing or an agency environment.
• Knowledge of google suite, quickbooks, skype, and project management systems (we use wrike).
• Customer service/relations & conflict management
• Ability to manage projects from start to finish
• Problem solving
• Interpersonal communication
• Ability to maintain high level of organization and attention to detail
• Reliable, responsible, and dependable
• Astute attention to detail and accuracy
• Confident, self-motivated with strong sense of responsibility, able to use own judgement, take initiative, and make day-to-day decisions
• Accessible, a good listener, observant, and able to identify and defuse any issues that would negatively impact the team

BENEFITS

• Health & dental insurance
• 401K
• Bonus program
• Working with awesome people! (but really)

PAID MEDIA SPECIALIST

Location: Carrboro, NC
Required Experience: 0-2+ years

Description:

Riithink Digital Marketing is looking for a skilled Paid Media Specialist with an in-the-weeds understanding of digital strategy, especially as it pertains to paid media. This candidate should have an eye for detail, possess creative problem-solving skills, and be efficiency motivated. Ideally, this candidate is someone who is analytical and data-driven with the ability to craft and measure creative solutions to lead-generation problems, especially as they pertain to digital advertising channels.

In this position, you will:

• Design, execute, and maintain ROI-focused Pay Per Click (PPC)  & Paid Social campaigns
• Conduct thorough keyword analysis
• Continually optimize PPC & Paid Social campaign components including keyword strategy, ad copy, bids, cost per conversion, cost per click,  audience optimization, etc.
• Write compelling ad copy with a focus on driving conversions
• Optimize existing PPC campaigns for new clients
• Actively measure and execute A/B split testing for ad copy, landing pages, etc., to ensure optimal campaign performance
• Compile monthly PPC & Paid Social reports for clients with personal comments and analysis of campaign performance
• Recommend any new content or assets that should be created in order to promote higher campaign performance
• Set up Conversion Tracking & Retargeting Pixels
• Conduct in-depth competitive analysis
• Manage projects and relay information to the team about deliverables and necessary action items.
• Suggest feasible actions to improve the paid media strategy for the client.

Skills required:

• Strong knowledge of Google Ads and Facebook/Instagram Ads
• Knowledge of Amazon Marketing Services is preferred, but not required
• Strong knowledge of Google Analytics and other tracking tools
• Understanding of Search Engine Optimization strategy and best practices
• Customer service/relations & conflict management
• Problem solving
• Interpersonal communication
• Ability to maintain high level of organization and attention to detail
• Reliable, responsible, and dependable
• Astute attention to detail and accuracy
• Confident, self-motivated with strong sense of responsibility, able to use own judgement, take initiative, and make day-to-day decisions

Benefits include:

• Health & dental insurance
• 401K
• Bonus program
• Working with awesome people! (but really)

ECOMMERCE PLATFORM SPECIALIST

Location: Carrboro, NC
Required Experience: 1-2 years

Description:

Riithink is seeking a detail-oriented team player with exceptional judgment to manage eCommerce listings and grow sales on Amazon, Walmart and other online marketplaces. The ideal candidate is a highly organized self-starter who is comfortable working independently with minimal supervision in a fast-paced digital/eCommerce environment. The ideal candidate is strong in both technical and communication skills and has a desire to learn.

RESPONSIBILITIES 

• Work with our Account Managers on projects to provide deliverables and execute on necessary action items.
• Be the go-to resource regarding a variety of eCommerce platforms (Amazon, Magento, WordPress, Walmart Marketplace, etc.) for the team
• Manage and implement changes on the client’s Amazon Marketplace account and catalog (Seller Central and Vendor Central)
• Be the client’s go-to resource for all Amazon-related issues
• Support the client in the management of day-to-day operations of their Amazon business with an eye towards maintaining profitability and sales growth
• Carry out keyword research and SEO strategies that will be implemented to improve search rank and visibility for the client’s products and content
• Work closely with internal teams to create optimized product listings within the Amazon platform
• Manage execution of accurate product data across multiple eMarketplaces, including titles, descriptions, images, attributions, and pricing
• Report and escalate account issues to management as needed
• Gather performance data and help assemble reports for the client

REQUIREMENTS

• Bachelor’s Degree or equivalent experience
• Knowledge of eCommerce practices & strategies
• Strong problem-solving skills and interpersonal communication skills
• Ability to maintain high level of organization
• Reliable, responsible, and dependable
• Astute attention to detail and accuracy
• Confident, self-motivated with a strong sense of responsibility
• Able to use one’s own judgement, take initiative, and make day-to-day decisions
• Accessible, attentive, observant, and able to identify and defuse any issues that would negatively impact the team
• Knowledge of online marketplaces including Amazon (Seller and Vendor Central) is a plus
• 1+ years experience with Amazon Vendor and Amazon Seller Central is a plus
• Understanding of product listing management within Amazon is a plus

BENEFITS

• Competitive Salary
• Health & Dental insurance
• 401K
• Bonus Program
• Learning or Sharpening a Highly Desirable Skill Set in eCommerce
• eCommerce and Marketing Agency Experience
• Working with Awesome People! (but really)

SALES REPRESENTATIVE

Location: Carrboro, NC
Required Experience: 2+ years

Description:

In the office, we “riithink” the conventional work environment to include casual clothes, dogs, and coffee breaks. We believe in the work hard – play hard mentality and look forward to expanding our family with the hire of a sales representative. This is a full time Salary position with commission. Full time employees enjoy health and paid time off benefits.

Our company is looking for a Sales Representative to be responsible for generating leads and meeting sales goals. Duties will include directing sales presentations with the internal team and giving sales presentations to potential clients, as well as negotiating contracts with potential clients. In order to be successful in this role, you will need to have a deep understanding of the sales process and dynamics, and also superb interpersonal skills. Previous experience in a sales role is an advantage.

Sales Representative Responsibilities

• Generating leads through phone and email interactions.
• Meeting or exceeding sales goals as defined by you and manager.
• Negotiating all contracts with prospective clients within allowed parameters.
• Helping determine pricing schedules for quotes, promotions, and negotiations.
• Preparing weekly and monthly reports.
• Giving sales presentations to a range of prospective clients.
• Coordinating sales efforts with marketing programs.
• Understanding and promoting company programs.
• Preparing and submitting sales contracts for orders.
• Visiting clients and potential clients to evaluate needs or promote products and services.
• Maintaining detailed client records of correspondence
• Answering client questions about credit terms, products, prices, and availability.
• Ability to upsell clients on new SOWs or SLAs.

Sales Representative Requirements

• Bachelor’s degree or 3+ years sales experience.
• 2+ years experience in sales.
• Understanding of the sales process and dynamics.
• A commitment to excellent customer service.
• Excellent written and verbal communication skills.
• Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word and Excel, and Google suite products.
• Ability to work comfortably in a fast-paced environment.
• Technical aptitude required.
• SalesForce experience preferred.

Copywriting Intern

Location: Carrboro, NC
Required Experience: Entry Level or Student

Description:

Description

Riithink Digital Marketing is looking for a difference maker to join our creative team as a Copywriting Intern. In this role, you will contribute thought-provoking copy for websites, eCommerce platforms, social media, and other marketing spaces. You’ll be a team player, contributing to the overall success of our collaborative agency.

Consider applying if you have a passion for problem solving, a strong attention to detail, and an eagerness to help our clients succeed in the digital space. You’re able to interpret a brand’s purpose, pillars, and brand voice and turn concepts into articulate sentences. You have a passion for finding the exact words to make a statement and speak the language of our clients.

Responsibilities

Copywriting

You’ll string together just the right words or phrases to get a message across to each of our clients’ target audiences. You should be able to tweak your creative writing to fit each channel of communication that we use for our clients including websites, social media, print collateral, digital ads, and others.

Branding

You’ll dive deep into the making of each of our client’s brands and have a full understanding of what makes them unique. You’ll aid in the process of tying graphic elements to written words to make sure the brand is fully cohesive.

eCommerce

You will contribute optimized copy for our eCommerce clients who sell on Amazon, Walmart, Target, Shopify, and other business platforms. You’ll research relevant keywords and use them when necessary to boost their product listings.

Search Engine Optimization

You’ll research best practices for search engine optimization (SEO) and apply your findings to marketing strategies. You’ll be asked to write and apply alt tags, optimized headlines, titles, and metadata, and perform other site improvements as necessary.

Requirements

• Available to work a minimum of 5-10 hours per week on a hybrid schedule (in office and remotely)
• Pursuing a degree in marketing, communications, creative writing, or a related field
• Excellent writing and proofreading skills with a diligent eye for detail, language, flow, and grammar
• Strong research skills and ability to cite references and summarize findings
• Eloquent communicator and writer with an admirable eye for correct grammar, punctuation, and spelling
• Must be organized and able to meet tight deadlines while presenting top notch deliverables
• Familiarity with Google Docs, Google Slides, and Google Sheets
• Must be comfortable sitting in on client meetings and internal meetings and respectful of confidentiality
• Confident, self-motivated with strong sense of responsibility, able to use own judgement, take initiative, and make day-to-day decisions
• Previous copywriting experience is preferred but not required
• Strong creative thinking skills and ability to think conceptually.

Project Manager

Location: Carrboro, NC
Required Experience: 2+ years

Description:

Description

Riithink Digital Marketing is looking for a Project Manager to join our growing team supporting the growth of our eCommerce clients. This candidate will lead and manage projects at the agency as well as support and collaborate with Project and Client Managers on large complex accounts. This candidate will serve as the centralized communicator and distributor of information to all team members and key stakeholders and mitigate risk by anticipating various scenarios throughout the course of a project and build actionable plans accordingly. This candidate should have a passion for problem solving, a strong attention to detail, and must be eager to help our clients succeed in the eCommerce space.

Responsibilities:

• Lead, manage, and be accountable for each step of the internal process from the early planning stages through creative and testing prep when appropriate
• Build internal schedule and ensure each department is aligned with approach
• Coordinate and run productive internal meetings and close/follow up with next steps
• Create, manage, and run project status which best adheres to the team and project to ensure awareness of all active and upcoming projects
• Delegate and communicate assignments to the appropriate people within the agency and follow through to make sure work is being done in a timely manner
• Proactively remove barriers by closely monitoring all active tasks while flagging potential risks
• React quickly to unexpected updates/challenges and update the project plan accordingly
• Manage incoming and outgoing information strategically in order to effectively communicate with team members and key stakeholders

Preferred Experience:

• Customer service/relations & conflict management
• Ability to manage projects from start to finish
• Problem solving
• Interpersonal communication
• Ability to maintain high level of organization and attention to detail
• Knowledge of Google Suite, Quickbooks, Skype and Project Management Systems (we use Wrike)
• Confident, self-motivated with strong sense of responsibility, able to use own judgement, take initiative and make day-to-day decisions
• Excellent written communication skills, specifically regarding client communication and internal reporting
• 2+ years of operations and project management experience, preferably in digital marketing

BENEFITS

Health & dental insurance

401K

Bonus program

Working with awesome people! (but really)

Data Analyst

Location: Carrboro, NC
Required Experience: 3-5 years

Description:

Riithink Digital Marketing is looking for a Business Analyst to join our growing team supporting the growth of our eCommerce clients. This candidate will conduct regular reviews of clients’ progress relative to business targets and KPI’s. This candidate will interact regularly with the Client Managers and Client Strategists to fine-tune digital marketing strategies and drive revenue growth. This candidate should have a passion for problem solving, a strong attention to detail, and must be eager to help our clients succeed in the eCommerce space.

Responsibilities:

• Conduct in-depth evaluation and analysis of business performance for maximum efficiency and quality control
• Link data and edit Bokeh visuals to provide reliable, recurring insights to eCommerce clients
• Provide ad hoc analysis for top tier eCommerce clientele (utilizing SQL and Python within a database) regarding profitability, pricing, and advertising spend
• Model profitability and forecast revenue based on historical data for new clients

Preferred Experience:

• 3+ years of experience in advertising, analytics, eCommerce, or related field
• eCommerce experience, specifically with Amazon, is required
• Previous experience using a data visualization platform to deliver insights
• Strong Excel and Google Sheets skills
• Google Analytics and Google Tag Manager experience is a preferred
• Great analytical, critical thinking, and problem-solving abilities
• Excellent written communication skills, specifically regarding client communication and internal reporting
• 4-year degree in Business, Marketing, Statistics, or a related field of study

BENEFITS

Health & dental insurance

401K

Bonus program

Working with awesome people! (but really)