OPERATIONS ADMINISTRATOR

Location: Carrboro, NC
Required Experience: 2+ years

Description:

Riithink Digital Marketing is looking for a skilled Operations Administrator with a high-level understanding of operational management and administrative duties. This candidate should have a passion for problem solving, a strong attention to detail, and must be eager to help our business succeed. Ideally, this candidate is someone who is organized and good at multitasking with the ability to craft and measure solutions to business-related problems.

The Operations Administrator provides all manner of clerical, reporting, data entry, and coordination duties, serving multiple people/personalities in a fast-paced environment with ever-changing priorities and tasks. Accuracy, organization, flexibility and a willingness to adapt to new methodologies and accept new challenges with a smile and positive attitude are key.

At Riithink, every team member has a “no task is beneath me” attitude. We all pitch in and adapt our skillsets to accommodate the business needs as a whole. The Operations Administrator would lead this charge as a unique support to every individual on our team.

RESPONSIBILITIES

• Will engage in day-to-day communication and build strong relationships using inter-personal skills to collaborate across the organization
• Will effectively, drive and manage change – able to nimbly adapt and re-prioritize
• Will work directly with the Leadership team to maintain focus on common goals and workflow
• Manage phone system and assist in client communication
• Organize all office aspects (e.g. stocking office, organizing cleaning, collect mail, manage team calendars, accommodate errands, catering, etc.)
• Attend meetings (as directed), take notes, communicate follow ups and key communications
• Proactive and strategic management of all billing. Familiarity with Quickbooks is preferred
• Book travel arrangements
• Responsible for processing business expenses
• Coordinate internal department communications and events
• Coordinate with SVP/BizDev to track and maintain a log of new and existing clientele and projects
• Take a proactive approach to industry knowledge
• Serve as a brand steward both internally and externally

REQUIREMENTS

• 2+ years of administrative or operations experience, preferably in digital marketing or an agency environment.
• Knowledge of google suite, quickbooks, skype, and project management systems (we use wrike).
• Customer service/relations & conflict management
• Ability to manage projects from start to finish
• Problem solving
• Interpersonal communication
• Ability to maintain high level of organization and attention to detail
• Reliable, responsible, and dependable
• Astute attention to detail and accuracy
• Confident, self-motivated with strong sense of responsibility, able to use own judgement, take initiative, and make day-to-day decisions
• Accessible, a good listener, observant, and able to identify and defuse any issues that would negatively impact the team

BENEFITS

• Health & dental insurance
• 401K
• Bonus program
• Working with awesome people! (but really)

DIGITAL MARKETING ACCOUNT MANAGER

Location: Carrboro, NC
Required Experience: 2+ years

Description:

Riithink Digital Marketing is looking for a skilled Digital Marketing Account Manager with a high-level understanding of digital marketing strategy and eCommerce. This candidate should have a passion for problem solving, a strong attention to detail, and must be eager to help our clients succeed in the digital space. Ideally, this candidate is someone who is organized and good at multitasking with the ability to craft and measure creative solutions to business-related problems, especially as they pertain to digital marketing strategies. This role spends their time building relationships with clients and addressing their issues, concerns or questions in a thoughtful and timely manner; and collaborating with our creative and analytic teams to develop and implement digital marketing strategies that align with our client’s requirements and maximize their return on investment.

RESPONSIBILITIES

• Maintain a positive relationship with the client.
• Lead all correspondence and communication with the client as the point of contact. Communication will include email, phone, and in-person visits.
• Suggest, manage, and prioritize digital projects to increase customer return on investment and relay information to the team about deliverables and necessary action items
• Address client requests and questions effectively and in a timely manner
• Create and manage tasks in our project management system, keeping track of all project statuses to make sure tasks are being completed on time and within scope
• Gather performance data and present reports to the client.
• Suggest feasible actions to improve the business strategy for the client.
• Support the creation of promotional calendars to lay out full year strategies while quantifying success of promotional activity.

REQUIREMENTS

• 2+ years of account management or project management experience, preferably in digital marketing.
• Knowledge of eCommerce practices & strategies preferred
• Customer service/relations & conflict management
• Ability to manage projects from start to finish
• Familiarity with CMS platforms preferred
• Problem solving
• Interpersonal communication
• Ability to maintain high level of organization and attention to detail
• Reliable, responsible, and dependable
• Astute attention to detail and accuracy
• Confident, self-motivated with strong sense of responsibility, able to use own judgement, take initiative, and make day-to-day decisions
• Accessible, a good listener, observant, and able to identify and defuse any issues that would negatively impact the team

BENEFITS

• Health & dental insurance
• 401K
• Bonus program
• Working with awesome people! (but really)

PAID MEDIA SPECIALIST

Location: Carrboro, NC
Required Experience: 0-2+ years

Description:

Riithink Digital Marketing is looking for a skilled Paid Media Specialist with an in-the-weeds understanding of digital strategy, especially as it pertains to paid media. This candidate should have an eye for detail, possess creative problem-solving skills, and be efficiency motivated. Ideally, this candidate is someone who is analytical and data-driven with the ability to craft and measure creative solutions to lead-generation problems, especially as they pertain to digital advertising channels.

In this position, you will:

• Design, execute, and maintain ROI-focused Pay Per Click (PPC)  & Paid Social campaigns
• Conduct thorough keyword analysis
• Continually optimize PPC & Paid Social campaign components including keyword strategy, ad copy, bids, cost per conversion, cost per click,  audience optimization, etc.
• Write compelling ad copy with a focus on driving conversions
• Optimize existing PPC campaigns for new clients
• Actively measure and execute A/B split testing for ad copy, landing pages, etc., to ensure optimal campaign performance
• Compile monthly PPC & Paid Social reports for clients with personal comments and analysis of campaign performance
• Recommend any new content or assets that should be created in order to promote higher campaign performance
• Set up Conversion Tracking & Retargeting Pixels
• Conduct in-depth competitive analysis
• Manage projects and relay information to the team about deliverables and necessary action items.
• Suggest feasible actions to improve the paid media strategy for the client.

Skills required:

• Strong knowledge of Google Ads and Facebook/Instagram Ads
• Knowledge of Amazon Marketing Services is preferred, but not required
• Strong knowledge of Google Analytics and other tracking tools
• Understanding of Search Engine Optimization strategy and best practices
• Customer service/relations & conflict management
• Problem solving
• Interpersonal communication
• Ability to maintain high level of organization and attention to detail
• Reliable, responsible, and dependable
• Astute attention to detail and accuracy
• Confident, self-motivated with strong sense of responsibility, able to use own judgement, take initiative, and make day-to-day decisions

Benefits include:

• Health & dental insurance
• 401K
• Bonus program
• Working with awesome people! (but really)

ECOMMERCE PLATFORM SPECIALIST

Location: Carrboro, NC
Required Experience: 1-2 years

Description:

Riithink is seeking a detail-oriented team player with exceptional judgment to manage eCommerce listings and grow sales on Amazon, Walmart and other online marketplaces. The ideal candidate is a highly organized self-starter who is comfortable working independently with minimal supervision in a fast-paced digital/eCommerce environment. The ideal candidate is strong in both technical and communication skills and has a desire to learn.

RESPONSIBILITIES 

• Work with our Account Managers on projects to provide deliverables and execute on necessary action items.
• Be the go-to resource regarding a variety of eCommerce platforms (Amazon, Magento, WordPress, Walmart Marketplace, etc.) for the team
• Manage and implement changes on the client’s Amazon Marketplace account and catalog (Seller Central and Vendor Central)
• Be the client’s go-to resource for all Amazon-related issues
• Support the client in the management of day-to-day operations of their Amazon business with an eye towards maintaining profitability and sales growth
• Carry out keyword research and SEO strategies that will be implemented to improve search rank and visibility for the client’s products and content
• Work closely with internal teams to create optimized product listings within the Amazon platform
• Manage execution of accurate product data across multiple eMarketplaces, including titles, descriptions, images, attributions, and pricing
• Report and escalate account issues to management as needed
• Gather performance data and help assemble reports for the client

REQUIREMENTS

• Bachelor’s Degree or equivalent experience
• Knowledge of eCommerce practices & strategies
• Strong problem-solving skills and interpersonal communication skills
• Ability to maintain high level of organization
• Reliable, responsible, and dependable
• Astute attention to detail and accuracy
• Confident, self-motivated with a strong sense of responsibility
• Able to use one’s own judgement, take initiative, and make day-to-day decisions
• Accessible, attentive, observant, and able to identify and defuse any issues that would negatively impact the team
• Knowledge of online marketplaces including Amazon (Seller and Vendor Central) is a plus
• 1+ years experience with Amazon Vendor and Amazon Seller Central is a plus
• Understanding of product listing management within Amazon is a plus

BENEFITS

• Competitive Salary
• Health & Dental insurance
• 401K
• Bonus Program
• Learning or Sharpening a Highly Desirable Skill Set in eCommerce
• eCommerce and Marketing Agency Experience
• Working with Awesome People! (but really)

SALES REPRESENTATIVE

Location: Carrboro, NC
Required Experience: 2+ years

Description:

In the office, we “riithink” the conventional work environment to include casual clothes, dogs, and coffee breaks. We believe in the work hard – play hard mentality and look forward to expanding our family with the hire of a sales representative. This is a full time Salary position with commission. Full time employees enjoy health and paid time off benefits.

Our company is looking for a Sales Representative to be responsible for generating leads and meeting sales goals. Duties will include directing sales presentations with the internal team and giving sales presentations to potential clients, as well as negotiating contracts with potential clients. In order to be successful in this role, you will need to have a deep understanding of the sales process and dynamics, and also superb interpersonal skills. Previous experience in a sales role is an advantage.

Sales Representative Responsibilities

• Generating leads through phone and email interactions.
• Meeting or exceeding sales goals as defined by you and manager.
• Negotiating all contracts with prospective clients within allowed parameters.
• Helping determine pricing schedules for quotes, promotions, and negotiations.
• Preparing weekly and monthly reports.
• Giving sales presentations to a range of prospective clients.
• Coordinating sales efforts with marketing programs.
• Understanding and promoting company programs.
• Preparing and submitting sales contracts for orders.
• Visiting clients and potential clients to evaluate needs or promote products and services.
• Maintaining detailed client records of correspondence
• Answering client questions about credit terms, products, prices, and availability.
• Ability to upsell clients on new SOWs or SLAs.

Sales Representative Requirements

• Bachelor’s degree or 3+ years sales experience.
• 2+ years experience in sales.
• Understanding of the sales process and dynamics.
• A commitment to excellent customer service.
• Excellent written and verbal communication skills.
• Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word and Excel, and Google suite products.
• Ability to work comfortably in a fast-paced environment.
• Technical aptitude required.
• SalesForce experience preferred.

Shopify Developer

Location: Carrboro, NC
Required Experience: 2+ years

Description:

Riithink Digital Marketing is looking for a skilled Shopify Developer with a detailed understanding of web development across multiple platforms. This candidate should have experience with both front-end and back-end development on the Shopify platform. Ideally, this candidate is someone who is organized and good at multitasking with the ability to manage development teams and project manage website launches. While this role is primarily focused on tactical development skills, it is also rooted in strong development language communication with “non-developer” team members. We are looking for someone who can both execute our development requests and serve as a liaison between our internal marketing team and our external development support teams. 

REQUIREMENTS

• A strong knowledge of Shopify platform
• An expertise in Shopify theme development and customization
• Expert-level knowledge of Shopify Liquid templating language
• A proficiency in working with different Shopify JS APIs (storefront, AJAX Cart, Sections etc)
• An expertise in HTML5, CSS3 and JavaScript/ECMA Script 5/6
• A knowledge of SCSS (preferred)
• An expertise in JavaScript libraries (eg: jQuery).
• A thorough understanding of cross-browser compatibility issues
• A strong understanding of responsive web design techniques
• An understanding of W3C web standards/semantics and accessibility guidelines
• An ability to work on multiple projects and tasks at the same time
• Great attention to detail and be highly organized
• A positive and upbeat attitude with the ability to learn quickly
• A minimum of 2 years of experience in Shopify Websites Development
• Experience with WordPress, Magento, and BigCommerce (preferred)
• Proficiency in PHP/MYSQL and AJAX (preferred)
• Excellent written and spoken English
• Shopify Certification (Preferred)

RESPONSIBILITIES

• Developing eCommerce sites on Shopify platform
• Developing custom Shopify themes
• Migrating websites from other eCommerce platforms to Shopify
• Extending Shopify’s functionalities to next level using storefront APIs, liquid programming, meta fields, etc
• Integrating third-party and platform supported apps in the sites
• Setting up payment integration, shipping methods and taxes in Shopify platform
• Page speed optimization of Shopify sites
• Implementing SEO/CRO best practices in Shopify sites
• Transforming complex layout PSDs into pixel-perfect presentation-layer HTML5/CSS3 templates
• Creating responsive website designs
• Working with version control systems such as GIT / SVN
• Working under tight deadlines
• Handling multiple projects at the same time
• Producing high quality of work with a strong focus on detail
• Thoroughly QA work prior to submission

BENEFITS

• Health & dental insurance
• 401K
• Bonus program
• Working with awesome people! (but really)